In Needyesterday you can get a full refund anytime within 30 days after your purchase. Check out below the conditions giving entitlement to a refund.
When a refund may be given
Below you find the occurrences in which we expect authors to give a refund on an Item/Section you have purchased.
Your Section is “not as described”
An Item/Section is “not as described” if it is materially different from the item description or preview so you should expect the author to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
Your Section doesn’t work the way it should
If an Item/Section doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where it has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If theItem/Section can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
Your Section have a security vulnerability
If an Item/Section contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the item. If it can be fixed, then the author should do so promptly by updating the item. If theItem/Section contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
Your Section support has been promised but not provided
If an Author/Designer advertises theItem/Section as including support and you are not provided that support in accordance with the support policy, you will be entitled to a refund of your purchased support.
When a refund may not be given
If the Item/Section is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it
- the item did not meet your expectations
- you simply change your mind
- you bought an item by mistake
- you do not have sufficient expertise to use theItem/Section
- you ask for goodwill
- you can no longer access the Item/Section because it has been removed for whatever reason (we advise you to download items as soon as you have purchased them to avoid this situation).
If you and an Author/Designer can’t come to an agreement about a refund, you can raise a dispute and have Needyesterday investigate the matter. We will make a decision based on all available information and you agree that our decision is final.